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Privacy Policy

Effective Date: Mar 4, 2026

Blue Genie Heating & Air (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, request services, or communicate with us, including through SMS text messaging.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information

  • Service history and job details

Website Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Time spent on our website

Communication Information

  • Records of phone calls, emails, web forms, and SMS/text communications

What Customers Can Expect from Our Text Messages

If you provide your mobile number and opt in to receive SMS communications, you may receive:

  • Appointment confirmations and reminders

  • Technician arrival updates

  • Job status updates

  • Invoice notifications and payment reminders

  • Follow-up messages regarding services

  • Occasional promotions or special offers

Message frequency varies depending on your service activity but is generally limited to messages related to your appointments, services, and occasional promotional communications.

Message and data rates may apply depending on your mobile carrier plan.

How We Use Your Information

We use your information to:

  • Schedule and manage service appointments

  • Provide heating and air conditioning services

  • Send job reminders and service updates

  • Process payments and invoices

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (with your consent where required)

We only use your information for legitimate business purposes related to providing HVAC services and customer support.

How We Store and Protect Your Information

We use secure systems and industry-standard safeguards to protect your personal information. These measures include:

  • Secure software platforms

  • Restricted employee access to customer data

  • Password-protected systems

  • Data encryption where appropriate

  • Regular security monitoring

While we take reasonable steps to protect your data, no electronic transmission or storage system can be guaranteed 100% secure.

Sharing of Information

We do not sell or rent your personal information or mobile information to third parties for marketing purposes.

We may share your information only as necessary to operate our business, including with:

  • Payment processors

  • Software providers (such as scheduling and customer management platforms)

  • Subcontractors or service partners assisting with your project

  • Legal authorities if required by law

All third-party service providers are required to safeguard your information and use it only for business-related purposes.

Customer Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to legal or contractual obligations)

  • Withdraw consent for marketing communications

To update your information or make a request, please contact us at:
📧 bluegeniehvac@gmail.com
📞 (512) 809-6675

Opting Out of SMS & Getting Help

You may opt out of receiving text messages from us at any time.

  • To unsubscribe, reply STOP to any message.

  • For assistance, reply HELP to any message or contact us directly at (512) 809-6675 or bluegeniehvac@gmail.com.

Once you opt out, you will no longer receive SMS communications unless you opt back in.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can modify your browser settings to decline cookies if you prefer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Blue Genie Heating & Air
Phone: (512) 809-6675
Email: bluegeniehvac@gmail.com

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